Videotron proud to champion customer experience

April 7, 2017 - Press Release

Montréal, April 6, 2016 — Videotron welcomes the numbers in the Mid-Year Report published today by the Commissioner for Complaints for Telecommunications Services (CCTS). Videotron has reason to be proud of the results: the number of complaints against the company was down by 27% compared to the same period last year and Videotron committed no violations of either the Wireless Code or the Deposit and Disconnection Code. The glowing outcome reflects Videotron's efforts to ensure that consumers are better informed of their contractual rights and obligations.
“The numbers announced today demonstrate our employees' determination to provide the best possible customer experience,” said Manon Brouillette, President and CEO of Videotron. “We work tirelessly to constantly improve our service delivery and the numerous initiatives we have taken in recent months seem to be paying off. At Videotron, customer experience is everyone's business and we will continue doing everything it takes to support our customers from start to finish.”

About Videotron
Videotron (www.videotron.com), a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, Internet access, cable telephone and mobile telephone services. Videotron is a leader in new technologies with its illico interactive television service and its broadband network, which supports high-speed cable Internet access, analog and digital cable television, and other services. As of December 31, 2016, Videotron was serving 1,690,800 cable television customers, including 1,587,000 Digital TV subscribers. The Club illico over-the-top video service had 314,700 members. Videotron is also the Québec leader in high-speed Internet access, with 1,612,800 subscribers to its cable service as of December 31, 2016. As of the same date, Videotron had 893,900 subscriber connections to its mobile telephone service and was providing cable telephone service to 1,253,100 Québec households and organizations. For the twelfth consecutive year, Videotron ranked as Québec's most respected telecommunications company in the annual Léger survey.

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Contact persons

Merick Séguin

Advisor, public relations

(514) 380-7069

merick.seguin@videotron.com

Élodie Girardin-Lajoie

Vice-President, Corporate Affairs

elodie.girardin@videotron.com