Our commitment
Customer satisfaction has always been a priority to us. We want to make sure all our customers enjoy the best telecommunications solutions, regardless of their individual circumstances.
We keep up with the latest innovations and are always looking for ways to make it easier for people living with functional limitations to use our services. We also work closely with a number of organizations to make sure we meet the accessibility needs of their clienteles.
The following sections will help you find the products and services you’re looking for.
Send feedback
Feedback on accessibility at Videotron
Let us know how we can improve the accessibility of our products and services. We welcome your feedback!
For all the details on sending feedback and how it is processed, please consult the Feedback Process Description.
How to send your feedback
To submit your feedback in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, Braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:
Phone
Contact Customer Service at:
• 1-877-512-0911 for our Residential services
• 1-877-512-8590 for our Business services
Feedback will be received by Jean-François Gagnon, General manager Strategic Alignment operations.
IMPORTANT
Your feedback can be submitted anonymously. However, if you would like to receive the Feedback Process Description in an alternative format, you must provide us with information enabling us to send it to you.
- You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
- If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
- By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
- The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.
Our accessibility plan
Videotron is proud to present its accessibility plan for clients with various functional limitations. By implementing concrete actions, it is committed to listening and paying closer attention to these clients, to better meeting their needs and to providing a communication channel that better facilitates the sharing of changes to its adapted products and services. In particular, Videotron has consulted several specialized organizations in order to properly guide the initiatives in its plan.
