Security comes first at Videotron
The security of our customers and staff is one of our top priorities. To ensure a safe environment for all, we implement robust, tailored security measures.
Responsible disclosure of web vulnerabilities
We encourage you to responsibly disclose vulnerabilities affecting all the technologies, products and services offered by Videotron.
More information on the responsible disclosure of web vulnerabilities
Reporting SMS scams
We encourage you to report unwanted text messages received on your mobile devices so that we may optimize our detection software filters accordingly.
Security measures in our stores
Learn what we do to keep our stores safe.
General measures:
- We store our devices in time-delayed safes that our staff can’t bypass.
- Active monitoring is in place at all times. In the event of an incident, a police response is immediately initiated.
- All devices sold have a global lock that is triggered should a problem arise, ensuring maximum security for everyone.
Special measures at some physical stores
To protect our teams and customers from theft and threats, we have a secure entry system:
- Store doors are locked at all times.
- Visitors must press the buzzer to alert our representatives of their arrival.
- Visitors must fully uncover their face to be allowed into the store.