Videotron ranks first in customer experience among Canadian wireless providers

March 13, 2019 - Press Release

Montréal, March 13, 2019 – For the third year in a row, customers have rated Videotron as the Canadian mobile provider that delivers the best customer experience according to Forrester's Canada Customer Experience Index 2018.

Videotron was also one of the top 3 brands for customer experience across all industries among the 184 brands covered by Forrester's 2018 Canada 2018 Customer Experience Index, and Videotron was first in Canada in the television category.

“Customer experience has always been the factor that drives Videotron to reinvent itself and aim higher,” says Jean-François Pruneau, President and CEO of Videotron. “Our 7,000 employees across Québec provide the best customer experience day after day. We owe this honour to them and I salute their daily engagement and hard work.”

Videotron employees have more than 22.5 million customer interactions per year by phone, over the Internet, at the customer's home or at a point of sale. The company is constantly innovating to better meet its customers' needs and expectations.

Videotron is proud of the other distinctions it has garnered over the past year, including its ranking as Québec's most respected telecommunications company for the 13th consecutive year and as the coolest telecom in the opinion of young Quebecers.

* Videotron received the highest customer experience score among wireless service providers in Forrester's Canada Customer Experience Index 2018 survey and a Best in Class ranking among all brands covered by the Canada Customer Experience Index in 2018. Forrester's CX Index 2018 is based on answers from 70,490 respondents aged 18 and over living in Canada to questions about the brands with which they interacted during the previous 12 months (184 brands). Consumers were asked to rate their experience with the brands. Forrester does not endorse any company included in any Customer Experience Index report and does not advise any person to select the products or services of any particular company based on the ratings included in such reports.

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About Videotron
(, a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, Internet access, cable telephone and mobile telephone services. Videotron is a leader in new technologies with its illico interactive television service and its broadband network, which supports high-speed cable Internet access, digital cable television, and other services. As of September 30, 2018, Videotron was serving 1,603,700 cable television customers. The Club illico over-the-top video service had 402,900 members. Videotron is also the Québec leader in high-speed Internet access, with 1,697,500 subscribers to its cable service as of September 30, 2018. As of the same date, Videotron had 1,120,700 subscriber connections to its mobile telephone service and was providing cable telephone service to 1,131,100 Québec households and organizations. For the thirteenth consecutive year, Videotron ranked as Québec's most respected telecommunications company in the annual Léger survey. 

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Véronique Mercier

Vice-president, Communications QMI