Videotron offers to suspend services free of charge for customers affected by flooding

April 25, 2019 - Press Release

Montréal, April 25, 2019 – As a gesture of support for the people affected by spring flooding in many parts of Québec, Videotron is waiving the service suspension fee for residential and business customers who wish to interrupt their services for the duration of their evacuation.

All services except mobile telephony can be temporarily suspended for up to six months at no charge for affected customers in the following areas: Centre-du-Québec, Chaudière-Appalaches, Eastern Townships, Lanaudière, Laurentians, Outaouais and the Greater Montréal region.

For more information or to speak to a customer service rep, dial 1-88VIDEOTRON (residential customers) or 1-877-512-8590 (business customers).

Visit for all details about Videotron's seasonal suspension service.

About Videotron
(, a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, Internet access, cable telephone and mobile telephone services. Videotron is a leader in new technologies with its illico interactive television service and its broadband network, which supports high-speed cable Internet access, digital cable television, and other services. As of December 31, 2018, Videotron was serving 1,597,300 cable television customers. The Club illico over-the-top video service had 420,900 members. Videotron is also the Québec leader in high-speed Internet access, with 1,704,500 subscribers to its cable service as of December 31, 2018. As of the same date, Videotron had 1,153,800 subscriber connections to its mobile telephone service and was providing cable telephone service to 1,113,900 Québec households and organizations. For the fourteenth consecutive year, Videotron ranked as Québec's most respected telecommunications company in the annual Léger survey. 

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Press inquiries

Véronique Mercier

Vice-president, Communications QMI