Videotron celebrates millionth mobile customer

November 8, 2017 - Press Release

Montréal, November 8, 2017 – Videotron launched its own mobile network in September 2010. Today, the Québec-based telecom provider has 1 million residential and business subscriber connections to its mobile telephone service. In addition to building out an extensive, state-of-the-art network in record time, Videotron has carved out a place for itself in the telecom industry's big leagues. But over the course of seven years of fast-paced growth, Videotron's commitment to innovation and customer experience has never wavered.

“As we look back over the road we have travelled since our launch in 2010, we are filled with pride,” said Manon Brouillette, President and CEO of Videotron. “A million thanks to our clients. They are the ones who push us to do better every day. This is an important milestone for Videotron and for each of its 6,500 employees, without whom this ambitious project would not have been possible.”

Changing the rules of the game
From the moment it entered the mobile space, Videotron energized the Québec marketplace. The new player set itself apart from the dominant mobile carriers with original campaigns and a series of firsts. Determined to offer the most innovative mobile service on the market, Videotron quickly made its presence felt and consumers have been responding positively for the past seven years.

Videotron is upbeat about the future. The company plans to continue pushing the mobile tech envelope by densifying network coverage, increasing download speeds and reducing latency. The recently introduced Voice over LTE (VoLTE) feature is a good example. This new generation of mobile voice services provides eligible users with improved indoor coverage and faster call routing. And on calls between Videotron customers, users will experience unprecedented high-definition (HD) sound quality, directly on the LTE network.

Videotron is also girding for the technological revolution that is coming with the advent of 5G and the Internet of Things. The company is currently making major investments in its infrastructure to support future demand and is actively involved in R&D. Among other things, Videotron is actively involved in the Open-Air Laboratory for Smart Living where it is working with the other partners to propel Québec into the technological world of the future, for the benefit of consumers.

“As the world becomes ever more connected and mobile, the telecommunications industry is entering a decisive phase. We are determined to be on the front lines and to continue innovating to meet the many challenges that lie ahead,” added Manon Brouillette.

Videotron's mobile network is:
- The network rated highest by eastern Canadian users for the 3rd year in a row, according to J.D. Power;
- More than $2 billion invested since 2008;
- 1,000 jobs created, out of a total of more than 6,500 employees;
- Coverage area of more than 82,315 km2;
- Covers 898 municipalities in Québec and 20 in Ontario;
- 130 points of sale.

About Videotron
(, a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, Internet access, cable telephone and mobile telephone services. Videotron is a leader in new technologies with its illico interactive television service and its broadband network, which supports high-speed cable Internet access, analog and digital cable television, and other services. As of June 30, 2017, Videotron was serving 1,656,700 cable television customers, including 1,596,800 Digital TV subscribers. The Club illico over-the-top video service had 337,600 members. Videotron is also the Québec leader in high-speed Internet access, with 1,627,200 subscribers to its cable service as of June 30, 2017. As of the same date, Videotron had 953,300 subscriber connections to its mobile telephone service and was providing cable telephone service to 1,220,900 Québec households and organizations. For the twelfth consecutive year, Videotron ranked as Québec's most respected telecommunications company in the annual Léger survey. 

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1 As of the time of writing, VoLTE is supported by the iPhone 7 and 7+. Other devices will be added in the future. For full details, visit our support site at

Press inquiries

Vincent Rabault

Director, Corporate affairs