Montréal, March 21, 2014 – Videotron has picked up another honour: for the ninth year in a row, the annual Léger survey of the 250 most respected companies in Québec has ranked Videotron first in its industry. This distinction, unbroken since 2005, testifies to the close relationship between Québec households and Videotron's 6,000 talented employees dedicated to customer service.
Part of our customers' lives for 50 years
We cherish this evidence of customer satisfaction, said Manon Brouillette, President and Chief Operating Officer of Videotron. It shows that the choices we have made over the past 50 years have made a real difference in the quality of the services we offer. We strive to deliver the best possible customer experience, to anticipate consumers' needs and simplify their lives. Innovation and excellence for the benefit of our customers will be the hallmark of the year 2014 at Videotron. This token of recognition shows that we have succeeded in setting ourselves apart through our focus on customer service, which will continue guiding our efforts in the future.
Innovation at the core of the customer experience
Videotron has held its place at the top by offering unique, innovative and compelling products. 2013 was another eventful year for Québec's telecommunications leader with the launch of the Club illico subscription video on demand service, which is celebrating its first birthday, the signing of an agreement with Rogers to build out an LTE network, and the creation of Videotron's Pro team, seasoned sales reps who provide personalized information sessions to improve the customer experience for both residential and business clients. Day after day, Videotron applies its passion for innovation and for offering its customers the best in order to meet and exceed their expectations via a network that combines the power of fibre optics, coax cable and wireless technology, offering infinite developmental potential.
Videotron (www.videotron.com), a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, and Internet access, cable telephone and mobile telephone services. Videotron is a leader in new technologies with its illico interactive television service and its broadband network, which supports high-speed cable Internet access, analog and digital cable television, and other services. As of December 31, 2013, Videotron was serving 1,825,100 cable television customers, including 1,531,400 subscribers to Digital TV. Videotron is also the Québec leader in high-speed Internet access, with 1,418,300 subscribers to its cable service as of December 31, 2013. As of the same date, Videotron had 503,300 subscriber connections to its mobile telephone service and was providing cable telephone service to 1,286,100 Québec households and organizations. For the ninth consecutive year, Videotron was ranked as Québec's most respected telecommunications company, based on a Léger survey.
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