Videotron is committed to respecting your privacy.

To ensure that your privacy is respected, Videotron has adopted a Personal Information Protection Code.

The purpose of this Code is to establish responsible, transparent personal information management practices in all our customer relationships.

The Code was drafted in accordance with federal and provincial laws, rules established by the Canadian Radio-television and Telecommunications Commission (CRTC) and current industry practices.

This page presents an abridged version of the Code. To read the full document in Adobe Acrobat TM PDF, please click on the link below:
Videotron's Personal Information Protection Code (22 pages, 148 Ko)

To read this document, you need Acrobat Reader^TM. Download Acrobat Reader

Your personal information helps us serve you better.

Your personal information enables us to better satisfy your needs and tastes, establish a responsible business relationship with you and provide you with continuous service.

This information also allows us to study our customers' habits and preferences so that we can develop and improve our existing products or create new ones.

We do not want to know any more than what is strictly necessary.

We collect only personal information that is strictly needed in order to provide our products and services.

The personal information we keep on our subscribers includes all information that we have collected from them except their names, titles, addresses and phone numbers.

This personal information includes credit information, billing files, service and equipment statements, as well as any complaints documented in a file.

We do not disclose your personal information to anyone.

We do not sell or disclose any personal information on our subscribers to outside organizations, including our affiliated companies.

Only organizations that act as Videotron agents are authorized to use your personal information.

Our agents are also subject to our Personal Information Protection Code, and will not disclose any information about you to anyone without obtaining your explicit prior consent.

We keep information on you only for a limited time.

Videotron keeps personal information only for the time it needs to use it, or when required to do so by law.

The information is then destroyed, or made anonymous, i.e. reduced to simple statistical data that cannot possibly be linked to you.

In all cases, your personal information is never reused for reasons other than those expressed here, except to obtain your explicit prior consent.

Information on you is protected against theft and prying eyes.

Information on you is kept solely by Videotron. It is stored in databases protected by security technologies that are regularly upgraded and subjected to strict control procedures.

Videotron's agents have access to these databases only on an ad hoc basis, for specific purposes related to their duties, and they are required to comply with our security procedures and confidentiality rules.

Your consent is of paramount importance.

Videotron and its agents always ask for your consent before collecting, using or disclosing your personal information, except in certain exceptional situations or when required to do so by law.

One example of such a situation is an emergency in which your life, health or safety is likely to be threatened.

Other examples are legal situations requiring that we fulfill our legal obligations, collect a debt or comply with a subpoena, warrant or other court order.

We guarantee safe surfing at our Web sites.

Videotron offers you a safe surfing environment at all its Web sites. When you purchase a subscription or carry out any other transaction at one of our Web sites, your personal information is protected by SSL (Secure Socket Layer) encryption technology.

This encryption guarantees that the connection is established solely between you and Videotron, safe from prying eyes. The encryption is indicated by a lock icon in the status bar of your browser.

When you participate in a contest at our Web sites, you may be asked to submit personal information. This information may be passed on to partners we collaborate with in organizing the contest, and you may later receive messages from these partners. However, you always have the option of choosing not to receive any messages from them.

Like most commercial Web sites, Videotron Web sites use cookies. Cookies serve to identify your computer so that your preferences can be saved for future visits.

These cookies cannot in any way be used to access your computer or obtain information other than information you provide voluntarily when you visit the site.

Videotron uses the services of a company known as Omniture to observe how our visitors use our Web site. These observations do not allow you be personally identified in any way. On the contrary, we use it to analyze the strengths and weaknesses of our site in order to make your visits more useful and enjoyable.

You have access to all information about you at all times.

If you so request, Videotron can send you, upon presentation of appropriate ID, the list of personal information that it keeps in your file, as well as details on how that information is used.

This information will be sent to you in a legible, understandable form, within a reasonable time, and at minimal or no cost.

You can also request at any time that your personal information be updated or corrected.

You may withdraw your initial consent to the collection and use of your personal information by Videotron, subject to legal or contractual restrictions, and provided such withdrawal is reasonable under the circumstances.

We give priority treatment to your comments and complaints.

If you think Videotron has not adhered to the principles set forth in its Personal Information Protection Code, you may file a complaint with the Videotron officer in charge of enforcing the Code. At present this person is Normand Vachon, Vice-President Human Resources, Videotron Ltd, : 612 Saint-Jacques Street, Montreal, Quebec H3C 4M8.

Videotron will investigate all complaints regarding compliance with its Code, and take appropriate measures, including, if necessary, changes to its Code or practices. In all cases, you will be informed of the result of the investigation into your complaint.

If after you file a complaint you are not satisfied with Videotron's decision, you may refer the matter to the Privacy Commissioner of Canada, 112 Kent Street, Place de Ville, Tower B, 3rd Floor, Ottawa, Ontario K1A 1H3.

Any questions?

Please do not hesitate to contact our Customer Service if you wish any further information on our personal information protection practices.

Top