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Videotron becomes first Canadian carrier to support toll-free international calling over Wi-Fi

Montréal, February 26, 2018 – Videotron continues to lead the way in mobile innovation by becoming the first Canadian carrier to enable its customers to place toll-free calls over Wi-Fi to a local number or to Canada in more than a hundred countries1. Videotron’s new Wi-Fi Calling service lets eligible mobile customers2 connect to a Wi-Fi network to make voice calls and send text messages, at home and abroad.

“We are confident that this new generation of mobile voice services will meet our customers’ needs and make their lives easier when they’re travelling and when they’re not,” says Bertrand Hébert, Vice President, Marketing of Videotron. “Videotron is strongly committed to mobile innovation and is constantly testing the technological limits to provide the best possible customer experience.”

Currently, the service can be used on the following devices from Videotron: iPhone 7, 7+, 8, 8+ and X, Samsung S7 and S7 Edge. Other devices will be added in the coming weeks.

Improved wireless coverage
Available almost everywhere, Wi-Fi takes mobile voice services to the next level. Voice over Wi-Fi technology takes over from the mobile network and routes calls in areas where cell coverage is suboptimal, such as basements, tunnels and buildings.

Economical solution for travellers
We estimate that over the past year one out of five Videotron customers have used roaming on their cell phone while travelling abroad. Since June 2016, Videotron customers have, on average, almost quintupled their data usage outside the country, doubled the number of phone calls and sent more text messages.

With the launch of Wi-Fi Calling, Videotron customers travelling in more than 100 countries will be able to text and call Canada or numbers in the other country at no charge and without using an app: customers just place the call or send the text as they normally would.

In the fall of 2017, Videotron also launched Voice over LTE (VoLTE) service, which provides eligible users3 with improved intra-building coverage and faster call connection. VoLTE calls between Videotron customers deliver unprecedented high-definition (HD) sound quality, directly on the LTE network.

For more information about Wi-Fi Calling, visit the Videotron Community: http://bit.ly/WiFi-Calling-Forum-Eng

To learn how to activate Wi-Fi Calling on your device and see the terms of use, visit our website: videotron.com/residential/mobile/wi-fi-calling 

About Videotron
Videotron (www.videotron.com), a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, Internet access, cable telephone and mobile telephone services. Videotron is a leader in new technologies with its illico interactive television service and its broadband network, which supports high-speed cable Internet access, analog and digital cable television, and other services. As of September 30, 2017, Videotron was serving 1,649,000 cable television customers, including 1,603,900 Digital TV subscribers. The Club illico over-the-top video service had 347,400 members. Videotron is also the Québec leader in high-speed Internet access, with 1,654,100 subscribers to its cable service as of September 30, 2017. As of the same date, Videotron had 990,300 subscriber connections to its mobile telephone service and was providing cable telephone service to 1,205,400 Québec households and organizations. For the twelfth consecutive year, Videotron ranked as Québec’s most respected telecommunications company in the annual Léger survey. 

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1 For the full list of countries, visit videotron.com/residential/mobile/wi-fi-calling 

2 To use Wi-Fi Calling, you must be a Videotron customer, have a mobile device that supports Voice over LTE (VoLTE), have a mobile plan and SIM card that are compatible with VoLTE, and have the VoLTE feature in your account.

3 At the time of writing, the following devices support VoLTE service: iPhone 7, 7+, 8, 8+ and X; Samsung Galaxy S7 and S7 Edge. For details, visit support.videotron.com/residential/mobile/volte

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