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User Centre + app gives Videotron customers full control

Montréal, March 9, 2016 – To keep delivering the best possible customer experience, Videotron today announced the release of its brand new User Centre + application. The new app, conceived and designed with the user’s needs in mind, lets Videotron customers control their accounts from their mobile devices and manage their services more effectively. Among other things, it is one of the first in Québec to support functions such as adding data packages to the user’s Internet or mobile service.

Videotron’s residential customers can now track their Internet and mobile data usage and handle alerts from their smartphone or tablet. They can also access various tutorials created specifically for the app that show how they can take advantage of the full potential of their services. Other features of the User Centre + app include displaying usage history, setting up automatic payments and signing up for online billing.

The free, fast, easy-to-use app complements the usage management tools already available to Videotron customers, including the Customer Centre on videotron.com and SMS alerts.

Once again, Videotron is enhancing the customer experience by giving its clients a simple, modern, user-friendly way to manage some of their services, when and where they want.

Smart app
After initial authentication, this practical app automatically recognizes the user’s subscriptions and requires no further setup after installation. Among other things, users can view detailed daily reports on their data usage and details of overage fees.

The free User Centre + app is compatible with all Android and iOS smartphones and tablets. It can be downloaded from the App Store or from the Google Play Store at play.google.com.

Videotron (www.videotron.com), a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, Internet access, cable telephone and mobile telephone services. Videotron is a leader in new technologies with its illico interactive television service and its broadband network, which supports high-speed cable Internet access, analog and digital cable television, and other services. As of December 31, 2015, Videotron was serving 1,736,900 cable television customers, including 1,570,600 Digital TV subscribers. Videotron is also the Québec leader in high-speed Internet access, with 1,568,200 subscribers to its cable service as of December 31, 2015. As of the same date, Videotron had 768,600 subscriber connections to its mobile telephone service and was providing cable telephone service to 1,316,300 Québec households and organizations. For the tenth consecutive year, Videotron was ranked as Québec’s most respected telecommunications company, based on a Léger survey.

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