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For the fourth time: Videotron rated best telecommunications retailer in Québec

Montréal, November 28, 2014 – Videotron is proud to be ranked as Québec’s best telecommunications retailer for the fourth time, according to a Léger survey published in Les Affaires. The recognition reflects Videotron’s commitment to giving its customers with the best possible experience at all its points of sale by providing superior customer service, the support of knowledgeable, dedicated employees and high-quality products and services, all under one roof. For example, Videotron has taken a number of initiatives to enhance customer experience since last year, such as its Pro team of sales reps who offer customers customized information sessions.

The Videotron employees who strive to exceed customers’ expectations at 140 points of sale – kiosks, stores and Superclub counters – are a key component of the unique shopping experience Videotron offers consumers and businesses.

“It is a true source of pride to see our efforts recognized by the public,” said Jean Novak, President, Videotron Business Solutions and Senior Vice President, Sales Network and Retail Operations. “Of course, the focus on customer experience is part of our DNA. We have always been driven by our desire to test the limits of customer experience and this recognition shows that the efforts of our expert and talented employees are bearing fruit. Our close connection with customers spurs us to excel and to deepen the relationship of trust we have maintained with them for 50 years. Day after day, our reps give the best of themselves and we are grateful for all that they do.”

Videotron (www.videotron.com), a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, and Internet access, cable telephone and mobile telephone services. Videotron is a leader in new technologies with its illico interactive television service and its broadband network, which supports high-speed cable Internet access, analog and digital cable television, and other services. As of September 30, 2014, Videotron was serving 1,796,300 cable television customers, including 1,549,000 Digital TV subscribers. Videotron is also the Québec leader in high-speed Internet access, with 1,432,300 subscribers to its cable service as of September 30, 2014. As of the same date, Videotron had 589,400 subscriber connections to its mobile telephone service and was providing cable telephone service to 1,286,200 Québec households and organizations. For the ninth consecutive year, Videotron was ranked as Québec’s most respected telecommunications company, based on a Léger survey.

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