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Get the most out of technology : The Pros take customers deep into the Videotron experience

Videotron, ranked as Québec’s best telecommunications provider1,  is taking another trailblazing step by creating a Pro team. The Pros are customer experience sales reps who offer customers customized guidance in the use of Videotron products and services. They will provide free one-hour information sessions on Videotron’s technology and its entertainment ecosystem, designed specifically for residential customers. The Pros’ advice and support will also be available to business customers of Videotron Business Solutions and Videotron’s Mobile service.

“We have always been guided by our determination to expand the limits of customer experience,” said Manon Brouillette, President and Chief Operating Officer of Videotron. “With the arrival of the Pros at our points of sale, we are making life still easier for customers by providing individualized support to help them exploit the full potential of our products and services every day.”

Videotron customers will be able to make an appointment with a Pro by contacting Customer Service or at the store. They will be able to tap into the Pros’ expertise to find out more about their new Personal Video Recorder, video on demand, illico.tv, setting up their smartphone, or to get information about any other Videotron product. Information sessions will be available at the time and corporate store of the customer’s choosing. They will be able to count on personalized support tailored to their needs, useful technological info and answers to all their questions.

How can I pause play on my TV set and resume play on my tablet?
How can I track my air time and data usage?
Can I watch TV on my mobile phone?
What can I do with the pre-installed apps on my smartphone?
How can I get the most out of my mobile device for my business needs?

The Pros will help customers explore the technological possibilities of Videotron’s line of products and services. They will use a multi-screen set-up2  similar to what customers have in their homes to give demos and show the synergies among Videotron’s content delivery platforms, products and their functionalities. The free training will enable customers to get the most out of interactivity.

For more information on Videotron’s products and services, please visit www.videotron.com

Videotron (www.videotron.com), a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, and Internet access, cable telephone and mobile telephone services. Videotron is a leader in new technologies with its illico interactive television service and its broadband network, which supports high-speed cable Internet access, analog and digital cable television, and other services. As of June 30, 2013, Videotron was serving 1,832,400 cable television customers, including 1,502,000 subscribers Digital TV. Videotron is also the Québec leader in high-speed Internet access, with 1,395,400 subscribers to its cable service as of June 30, 2013. As of the same date, Videotron had 451,100 subscriber connections to its mobile telephone service and was providing cable telephone service to 1,274,700 Québec households and organizations. For the eighth consecutive year, Videotron was ranked as Québec’s most respected telecommunications company by Les Affaires magazine, based on a Léger Marketing survey.  

Follow us on the Web | facebook.com/videotron
Follow us on Twitter | twitter.com/videotron

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1 Léger Marketing survey, Les Affaires, December 2012.

2 Available at most corporate stores.  

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