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Round-the-clock support on Facebook and Twitter for @Videotron customers

Montréal, April 11, 2013 – To offer its customers the best possible experience, Videotron is now offering bilingual 24/7 support on Twitter (@videotron24_7) and Facebook. Videotron already has 8,300 Twitter followers and 85,000 Facebook fans. After extending its business hours on Sunday and making its technical support chat service available 24/7, Videotron is now making its services even more accessible and responsive to customers’ needs by letting customers use social networks to reach a Videotron employee and get an answer to their questions and comments at any time of the day or night.

“Social networks have become a new vehicle for delivering customer service and Videotron needed to have a presence,” said Manon Brouillette, President, Consumer Market. “Once again, we are pursuing a customer-driven strategy. Videotron is committed to making life easier for its customers and providing the best experience on all communication platforms and at all times. It’s another example of our focus on customers, who now enjoy extended service hours and personalized service tailored to their communication habits.”

A favourite with Quebecers
In March, Videotron’s customer-centred approach was rewarded when it was ranked the most respected telecommunications company in Québec for the eighth consecutive year. Today, more than a million households subscribe to three or more Videotron services (cable TV, Internet, residential telephone service, mobile telephone service) delivered over a powerful fibre optic / coax / wireless network with unlimited potential for development.

To access Videotron customer service over social networks, go to facebook.com/videotron or twitter.com/videotron24_7.

Videotron (www.videotron.com), a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, and Internet access, cable telephone and mobile telephone services. Videotron is a leader in new technologies with its interactive Digital TV service and its broadband network, which supports high-speed cable Internet access, analog and digital cable television, and other services. As of December 31, 2012, Videotron was serving 1,855,000 cable television customers, including 1,484,600 subscribers to its digital service. Videotron is also the Québec leader in high-speed Internet access, with 1,387,700 subscribers to its cable service as of December 31, 2012. As of the same date, Videotron had 402,600 subscriber connections to its mobile telephone service and was providing cable telephone service to 1,264,900 Québec households and organizations. For the eighth consecutive year, Videotron was named Québec’s most respected telecommunications company by Les Affaires magazine, based on a Léger Marketing survey. 

Follow us on the Web | facebook.com/videotron
Follow us on Twitter | twitter.com/videotron

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Note: Promotions announced in past press releases may be modified without prior notice.