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Executive Team


Sylvain Brosseau Senior Vice President, Operations, Customer Service

Sylvain Brosseau

Sylvain Brosseau has been Senior Vice President, Operations, Customer Service since May 2013. The Customer Service Operations Directorate and the Office of the Vice President, Technical Operations are under his responsibility. Sylvain's mission is to deliver the best customer experience by constantly improving business processes and anticipating customer needs.

Sylvain Brosseau joined the Videotron team in 1996 as Director, Internet Technical Support. From 2000 to 2003, he held several management positions including Senior Director, Technical Support, and Senior Director, Customer Service. In July 2003, Sylvain Brosseau was named Vice President, Customer Service, Consumer Division. In that capacity, he is responsible for several departments, including customer service and technical support for customers throughout Quebec, service activation, quality control, outsourcing in Quebec and overseas, operations support (including operational training, documentation, complaints services and customer relations) and staff planning and logistics for all call centre employees.

His achievements include the implementation of a one-stop shopping concept and a centralized call routing system for all call centres, retention strategies for customer service and telemarketing employees, and a significant contribution to corporate growth.

Before joining Videotron, Sylvain Brosseau served as telecommunications analyst and consultant with a number of companies, including Pratt & Whitney Canada, National Bank of Canada, Confédération des Caisses populaires et d'économie Desjardins du Québec, Montréal Trust, Optinet and Optel P.M.L.


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