Installation-Service Technician
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Terms of Use

Videotron s.e.n.c. welcomes you to our websites1 ("websites" or "Videotron websites"). You should carefully read the present terms of use ("Terms of Use") before using our websites. While surfing on Videotron websites, you recognize, acknowledge and accept all the Terms of Use set forth herein as well those set forth in the Privacy Statement.

The present Terms of Use together with the Privacy Statement constitute a binding legal obligation between you and Videotron ("Agreement"). This Agreement is effective for an indeterminate period as of the time you first access one of our websites. Only we, at our sole discretion and without any notice, can modify the present Terms of Use and Privacy Statement.

If you do not agree with the Terms of Use and Privacy Statement, please do not browse or consult the contents of Videotron websites. You are responsible for regularly reviewing these Terms of Use and Privacy Statement.

General remarks

Customers subscribing to one of our services notably have access to our online Customer Centre, Internet customers have access to our WebMail and illico Digital TV customers have access to our illico Web service ("Videotron Interactive Services"). You remain at all times responsible for your user names, passwords and any transactions carried out or account modifications made via our Customer Centre, WebMail or illico Web services.

We make no guarantee as to the availability of present Videotron websites or interactive services. We reserve the right to interrupt them at any moment, at our sole discretion and that without notice. We assume no responsibility for any prejudice or drawback resulting from the termination or interruption of present Videotron websites or interactive services.

Use of site

You may display the websites and, subject to any expressly stated restriction or limitation relating to specific content, electronically copy, download and print hard copy portions of the content from the various areas of the websites exclusively for your personal and non-commercial use.

Harassment in any manner or form on Videotron websites or any of our interactive services; notably use of obscene or abusive language in chat areas, emails, conversations with Technical Support or Customer Services staff; is strictly prohibited. ID theft or impersonation of others, including our employees, hosts, or representatives or other members or visitors of the present websites or of our interactive services is prohibited. You cannot upload, nor can you disseminate, share, transmit or otherwise publish documents or messages on the present websites that are of a defamatory, obscene, threatening or abusive nature and which could undermine the privacy or damage the integrity or reputation of others or that are otherwise inadmissible or constitute or encourage a criminal offence. Moreover, you may not upload commercial content on Videotron websites or use the websites or interactive services to solicit others to join or become members of any other commercial online service or other organization.

Without limiting the generality of the foregoing, you are expressly prohibited from: (a) the co-branding or reproduction in part or in whole of Videotron websites (b) sublicensing or reselling any data you receive from Videotron websites; (c) using or knowingly allowing third parties to use any data provided to you on Videotron websites; (d) using any data provided to you in any service or product not specifically authorized in the Terms of Use or offering it through any third party; or (e) disassembling, decompiling, reverse engineering, modifying or otherwise altering any data provided to you without our prior written consent, such consent may be withheld at our sole discretion.

Trademarks and copyrights

The entire contents of the present websites, including but not limited to texts, designs, graphics, interfaces, or code and the selection and arrangement thereof (the "Content"), is our property, or that of other respective owners, and is protected by copyright laws. Reproduction, copying, publication, retransmission, communication or use in anyway of the Content is strictly forbidden without our prior written consent.

All trademarks, registered or not, and all trade names (collectively the "Trademarks") contained on the present websites are our property, or that of other respective owners which have granted us the right and licence to use said Trademarks.


In submitting any notes, messages, billboard postings, ideas, suggestions, concepts or any other material via Videotron websites, you are thereby assigning all your rights over these to us, and waive all moral rights related to these for the term of the right, and that on a perpetual irrevocable and worldwide basis. Consequently, you give us the right to publish, in any form, agree that we have the right to publish the material for any type of use including, without limitation, promotional and advertising purposes.


We want to provide increased value to you, our visitors. Therefore, we might offer you links to other sites on the Internet that are owned and operated by a third party. As these are third parties, and therefore not affiliated with us, we wish to notify you that we have no control over these linked sites, all of which have separate privacy and data collection practices independent of our own. Consequently, we cannot be held liable and we offer no guaranty whatsoever as to the accuracy, timeliness and completeness of the information contained on such websites.

Links on our websites do not imply that we sponsor, endorse or are affiliated or associated with, or had been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such sites.

However, we request any feedback you may have concerning these external links which we have placed on our websites by contacting Videotron Customer Service by email at serviceclient@videotron.ca or by telephone at the number indicated on your invoice or by dialling 1-866-380-2967.


Information collected about you upon or related to use of our websites or of our interactive services are governed by the present Terms and by the Privacy Statement.

Disclaimer / Limitation of liability

Though we-within commercially feasible limits-strive to update and maintain the information contained in the present websites accurate, errors or omissions may occur. We make no warranty or representation, therefore, as to the accuracy or completeness of the Content of the present websites or interactive services, or as to that of the content of any other website or external site.

The present Videotron websites and interactive services as well as the Content, information, services, and products listed or accessible via these, including without limitation, text, graphics, and links, are provided "as is" and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose, non-infringement, freedom from computer virus, and warranties arising from course of dealing or course of performance. We do not represent or warrant that the functions contained in these websites or interactive services will remain in effect or free of errors, defects and faults. We do not make any warranties or representations regarding the use of the materials contained within the present websites or interactive services.

In no event shall we be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever, even if we have been previously advised of the possibility of such damages, whether in an action under contract, negligence, civil liability, or any other theory arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from the present websites or interactive services. These limitations shall apply notwithstanding any failure of the central purpose of any limited remedy.

Applicable laws

This Terms of Use is governed by the applicable laws in the province of Quebec and any dispute is to be submitted to the competent Quebec Court in the judicial district of Montreal. Should any provision of the present Terms of Use be found invalid by a court of competent jurisdiction, the incompatible provision will simply be dissociated from the rest of this Terms of Use, and the remainder remains in force.

If you suffer any prejudice whatsoever or disagree in any way with the conditions of this Terms of Use, your only recourse is to leave the website.

These Terms of Use and any and all other legal notices posted on the website constitute the entire Agreement between you and us with respect to the use of this website and its content.