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Guillaume Sylvestre Vice President, Technical Operations, Customer Service

Guillaume Sylvestre

Guillaume Sylvestre has been Vice President, Technical Operations, Customer Service of Videotron since January 2017. He is responsible for all teams dedicated to meeting customers’ technical needs. His mission is to optimize customers’ technical experience, in cooperation with all departments.

Since joining Videotron in 2004, Guillaume has occupied a number of positions, from Operational Support Engineer to General Manager, Technical Quality. He is able to draw on his extensive experience, rich technical expertise, strategic acumen and inclusive leadership style to spearhead Videotron’s drive to provide a superior customer experience.

Guillaume Sylvestre is an engineer by training. He holds a Bachelor’s degree in electrical engineering and an executive MBA from Université de Sherbrooke.


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