Brigitte
Human Resources Advisor
" We live by our values. "
 
Careers

Shared Values


Every day Videotron lives by its core values, in concert with its employees. That is why we hire people whose work philosophy matches our own.

Performance

  • Demonstrate a desire to win and eagerness to learn and take on new responsibilities.
  • Contribute to continuous improvement of work processes to make them more efficient and effective.
  • Care about delivering quality service and maintaining professional standards.
  • Understand the importance of cutting costs and making optimal use of assets in order to achieve and exceed objectives.
  • Take a stand, state your opinion and defend it when necessary, while respecting others.

Differentiation

  • Know the competitive environment, the industry, market trends and the organization, and use that information to develop competitive products and services.
  • Take risks while using judgement in order to create a competitive advantage.
  • Aim to outstrip the competition with new and unique offerings.

Agility and speed

  • Use your instincts and act on your own initiative when appropriate.
  • Quickly adapt to new orientations and priorities with an open, positive attitude.
  • Clearly identify the priorities in an assignment or task and complete the work on time.
  • Be able to tolerate uncertainty.

Treat our customers as we would want to be treated

  • Demonstrate professionalism when dealing with customers.
  • Understand customers' circumstances and meet their needs in a timely manner.
  • Collect information from customers and do what it takes to improve the quality of service, when applicable.
  • Develop strong relationships with customers and provide them with the best possible experience.
  • Come up with innovative ideas and explore avenues that are likely to prove fruitful.

Innovation

  • Create a conducive environment for innovation and the emergence of new ideas.
  • Welcome new ideas and creative suggestions with an open mind.
  • Question the status quo and explore unconventional ideas and ways of doing things.
  • Be able to tell it like it is, but in a respectful and appropriate manner.

Team work

  • Collaborate with colleagues and other departments to reach common goals.
  • Support team decisions even if your point of view was not accepted.
  • Share information and knowledge that may be useful to colleagues and other departments.
  • Care about the impact of your decisions on colleagues and other departments, and act accordingly.
  • Promote synergy between colleagues and/or departments to achieve objectives more effectively.

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