Each day, Videotron shares and implements these fundamental values with its employees. That's why we hire individuals whose vision of work is consistent with ours.

Treat our customers as we would want to be treated

• Demonstrate professionalism when dealing with customers.
• Understand the realities of customers and meet their needs within a specified timeframe.
• Collect information from customers and take the necessary means to improve the quality of service, when applicable.
• Develop strong relationships with customers and provide them with the best possible experience.

Agility and speed

• Act according to your instinct, in your own initiative and in a timely manner.
• Quickly adapt to new orientations or priorities with an open, positive attitude.
• Clearly identify priorities of a mandate or task and complete the work in the time prescribed.
• Be able to function in uncertainty.

Distinction

• Suggest innovative ideas and consider the most promising.
• Take risks with discretion.
• Use your strengths to benefit others.
• Welcome new ideas and creative suggestions with an open mind.

Team work

• Collaborate with colleagues and other departments to reach common goals.
• Show solidarity with the decisions made as a team even if it is not your point of view.
• Share information and knowledge that may be useful to colleagues and other services.
• Be concerned with the impact of your decisions on your colleagues and other services, and act accordingly.
• Promote synergy between colleagues and/or services to reach objectives more effectively.

Openness

• Challenge others to question ideas and processes, and be supportive.
• Take a position, share your opinions and defend them when necessary, while respecting others.
• Do what you say.
• Be able to tell it like it is, but in a respectful and appropriate manner.

Disciplined thinking

• Show concern for the quality of service and respect the professional norms.
• Contribute to the continuous improvement of the organization process to work efficiently.
• Master the skills needed to carry out your work and broaden your abilities.
• Use the human, financial and material resources available to reach the projected goals and ensure maximum profitability for the company.

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