Accessibility

Impaired speech


Discover our mobile phone, home phone, TV and Internet products and services, and select the services and features that best suit your needs.

Mobile phone


Videotron works hard to offer you accessible and adapted mobile phone services so you can communicate more easily.

Devices

Here is a list of features designed to facilitate your everyday usage. Available on certain devices.

See features

Packages

Consult our wide range of packages offering unlimited talk and text as well as plenty of data, all at low prices, to better meet your needs. You can also learn more about our competitive data plans, available for tablets, as well as our High-Speed mobile plans, which you can use with a key or with mobile Wi-Fi.

If you wish to communicate mainly by text, opt for our Text Only package. You can also add blocks of data to create your perfect package. That way you can use all your favourite apps, worry free.

You can also learn more about our data plans, available for tablets, as well as our High-Speed mobile plans, which you can use with a key or with mobile Wi-Fi.

Features and services

Videotron packages come with features and services that are tailored to your needs and designed to make your life easier. Like T911, a service that allows you to communicate with 911 emergency services via text message using your Videotron cellphone.

Features:

Services:

Adapted wireless phone repair services
Videotron offers free courier service to wireless telephone customers with reduced mobility.

If your phone is diagnosed as defective during a technical support call with Videotron, we will send you a package with a courtesy wireless phone along with a return slip to send us your defective phone free of charge. Once your wireless phone has been repaired, it will be sent back to you with a second return slip that you can use to return the courtesy device free of charge. A rush courier service will handle both operations, delivering to and picking up from your door.

Those considered eligible for the "impaired mobility" service are customers who have a motor, sensory or physical disability preventing them from visiting a Videotron service location in person.

Charges may apply for the repair of devices and/or breakage not covered under warranty.

Manufacturer's guarantee

As Videotron does not manufacture its own equipment, the only warranties it offers are those of the manufacturers. If your phone becomes defective during the manufacturer's warranty period, visit one of our points of sale. The manufacturer's warranty is valid for one year on mobile devices. A proof of purchase is required to benefit from the satisfaction guarantee or the manufacturer's warranty. If your warranty has expired or if damages are not covered by the warranty, you must visit a Videotron point of sale.

Please note: Defects and damages caused by improper storage, contact with liquid or humidity, physical damage, unauthorized modifications, misuse, neglect, abuse, misapplications, accidents, improper installation, abnormal operating conditions, or acts of God are not covered by the warranty.

T911 service

For people who are deaf or hearing impaired or who have a speech impediment.

The T911 service enables people who are deaf, hearing impaired or who have a speech impediment to communicate with 911 emergency services via text messaging.

This service is available exclusively to these groups of customers.

Although T911 service is currently available only in a limited number of regions in Canada, people who are deaf, hearing impaired or who have a speech impediment to communicate can nonetheless register for the T911 service. That said, once registered, these people will only be able to utilize T911 service in regions where the service is available. To follow the rollout and availability of the service in your area or one that you will visit: www.Textwith911.ca

1 - Terms of use:

  • You must be the holder or authorized user of a Videotron account and be subscribed to our mobile telephony service.
  • You must subscribe to a mobile line that is capable of sending and receiving text messages.
  • You must have a mobile device that is compatible with the T911 service. Here is a list of Videotron certified devices.
  • You must submit your request by filling out the form below.

PLEASE NOTE: In order for the T911 service to work in a given area, it must be supported by local 911 emergency services. Please make sure that the service is available in the area where you wish to use it: www.Textwith911.ca

2 - How to subscribe to the T911 service:

  • Fill out the form.
  • You will receive a text message from Videotron confirming that the service has been activated. If you don't receive a text message within five (5) working days, please contact Customer Service.

3 - Do you have a compatible device?

Use of the T911 service requires a compatible mobile phone. You are responsible for ensuring your device?s compatibility. Here is a list of Videotron certified devices.

4 - What to do when making an emergency call:

  • Make a voice call to 911. Be sure to unlock your mobile phone?s keypad before making the call.
  • Wait for the 911 dispatcher to reply via text message.
  • Continue communication via text and do not end the voice call to 911. This will allow the operator to understand the emergency and also receive important information including call back number and location information. When the emergency call has ended, you will get a text message indicating the end of the session. You can then end the voice part of the 911 call.

For more information on T911 Service: www.Textwith911.ca

411 service

The 411 service is offered free of charge to people presenting a valid disability document.

Residential telephone service


We offer a range of phone services and features so you can communicate more easily.

  • Emergency services (911)
  • Operator assistance (0)
  • Telephone directory assistance (411) package
  • Relay services for the hearing-impaired (711)

Operator assistance (0)

For residential customers with a disability. This free service* provides unlimited access to operator assistance. It is available to eligible customers who have a disability that prevents them from dialling a telephone number themselves. To use the free operator assistance service, simply dial 0 from your home phone.

Long-distance charges will be billed at the applicable rate or according to your long-distance plan. Local calls and calls between subscribers to Videotron telephone service are free.

* Certain conditions apply.

Telephone directory assistance (411) package

For cable telephone subscribers aged 65 or older or who have a disability.

This free* monthly package provides unlimited access to directory assistance services to our customers aged 65 or older or have a disability.

The directory assistance service can be added to your Videotron cable telephone subscription for a minimum period of 30 days. It can only be added or removed on the last day of your billing cycle. The account must be in the name of the beneficiary or person who is acting as a proxy for the beneficiary.

To use the directory assistance service, just dial 411. Overseas directory assistance is also available through the operator (0).

* Certain conditions apply.

Relay service for the hearing-impaired (711)

For cable or wireless telephone subscribers who have a hearing or speech impairment.

The 711 service is adapted to the needs of people who have a hearing or speech impairment and uses a telecommunications device for the deaf (TTY), a teletypewriter or other types of specialized equipment. Various methods for routing calls are available:

  • "Voice Carry Over" (VCO): for the hearing impaired who can talk without assistance.
  • "Hearing Carry Over" (HCO): for the speech impaired who can hear without assistance.

To use the relay service for the hearing impaired, dial 711 on your TTY. People who do not have a TTY and wish to reach a hearing impaired person through the relay service can do so by dialing 1-800-855-0511. Hearing impaired people who wish to reach a hearing impaired person through the relay service can do so by dialing 1-800-855-1155.

It is also possible to use the IP relay service for the hearing impaired. You may register for it online starting today, by filling out our service request form.

Already registered?

Access the IP relay service (IP to voice):

Our Customer Service and Technical Support representatives can be reached during business hours via the TTY system (see contact information) or through the chat line on our site.

Videotron does not provide TTY or other types of specialized equipment. Please contact a hearing-aid acoustician to purchase or rent such devices. Long-distance calls made through the relay service (711 or IP) will be billed as per your long-distance plan and its current rates.

Features:

Television


Here are the services you can enjoy with your TV package.

See adapted services

Internet


Enjoy support 24/7 via our social networks (for the hearing impaired) and our home installation service. For assistance, you can chat with one of our Customer Service or Technical Support representatives.

Need help?


Need help? Have questions? Don't hesitate to contact one of our advisors who will be more than happy to assist you.


Contact Customer Service Chat with a representative

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