Installation-Service Technician
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Videotron is committed to facilitating access to its services for everyone

All Videotron customers deserve the same level of service. That's why our services are adapted for people with impaired hearing, speech, vision or other disabilities, as well as for our customers with reduced mobility.

Videotron is aware of the accessibility challenges its customers may encounter and is always on the lookout for the latest innovations in this area. Do not hesitate to write to us to recommend any device or program that would help improve access to our services for everyone.

To subscribe to any of our adapted services, contact a Videotron Customer Service representative by telephone, TTY, e-mail or chat.


Contact Customer Service Chat with a representative

Services offered to people with

Physical impairments (mobility and dexterity)

Discover our mobile phone, home phone, TV and Internet products and services, and select the services and features that best suit your needs.

Services offered to people with

Impaired vision

Discover how our services can make your life easier. For example, personalized ringtones can notify you as to who's calling.

Services offered to people with

Cognitive impairment

We offer a range of support tools and services to help you in your everyday life. Discover them now.

Services offered to people with

Impaired speech

Enjoy services tailored to your needs, like T911, which allows you to communicate with 9-1-1 emergency services via text on your Videotron mobile device.

Services offered to people with

Impaired hearing

Videotron makes staying in touch easy. Discover our relay service for the hearing impaired (711), which is available to customers who subscribe to our Home Phone service. There's also T911, a service that allows you to communicate with 911 emergency services via text message using your Videotron cellphone.

General services

Videotron offers several other services to accommodate you. Discover them today!

Exclusive Mobile Phone service plan

A Mobile Phone service plan exclusively for people who have vision and/or hearing problems is being offered, upon proof of disability.

Opt for one of the most recent mobile phone models on the market that offers numerous options in terms of accessibility.

Discover the plan

Alternative billing

For all subscribers with a visual impairment

Several alternative methods for printing invoices are available to our blind or visually impaired customers free of charge. Our invoices are available in Braille, large print or digital format. With this type of subscription, our customers can also access certain communications related to alternative methods for printing invoices, upon request.

Access to Videotron's websites

The new modules integrated into Videotron's websites - videotron.com, corpo.videotron.com, affaires.videotron.com - comply with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) standards set out by the World Wide Web Consortium (W3C) international organization. For more information on these standards, please refer to the full description of W3C: http://www.w3.org/TR/WCAG20/.

The WCAG 2.0 standards include the following terms:

  • Our videos and animations are accompanied by a text and/or soundtrack that describe the information conveyed by the images.
  • All of our pages display enough contrast to allow viewers to distinguish all the features without displaying colours.
  • The content of our pages is prioritized, structured and presented through the medium of HTML and CSS flagging in accordance with W3C standards and current Web practices, including full descriptive headers.
  • Our pages can be displayed in an intelligible way even when the cascading style sheets (CSS) are deactivated.
  • All interactive features on our pages can be commanded independently using a mouse or keyboard.
  • The destinations of all our hyperlinks are explicitly indicated.
  • All of our pages are accessible through an independent website address (URL).
  • We offer a site map in text format that makes it easy to find your destination.
  • Our texts are written in clear and concise language and important information is clearly featured.

In addition, certain features of Videotron's websites comply with WCAG version 2.0 "level 2" standards. This applies to the contrast of our titles and headers and to certain navigation features throughout the sites.

For more information on these standards, please refer to the full description of W3C: http://www.w3.org/TR/WCAG20/.


Videotron is committed to offering the best service to maximize the satisfaction of its customers. Should you wish to inform us of any dissatisfaction or complaint, please follow these steps so that we can address the matter as soon as possible.

Step 1: Call Customer Service

Call Customer Service at 1-88-VIDEOTRON or 514-281-1711.

Ask questions or explain the matter to the Videotron customer service agent who answers your call. Most problems can be addressed during this step. If you are not satisfied with the answer or the proposed solution, proceed to step 2.

Step 2: Speak with a supervisor

If you were not satisfied with step 1, you can request to speak with a supervisor who will promplty take you call or call you back within 24 hours if not immediately available. The supervisor will analyze your request and/or the proposed solution.If you are not satisfied with the answer or the proposed solution, you may proceed to step

Step 3: File a complaint online

If you were not satisfied in step 2, please complete the online form and choose "complaint" in the drop-down menu of the Products / Categories section.

Step 4: Write a letter to Videotron

If you were not satisfied in step 3 and you wish to file a complaint through the mail, please send it to the following address:

Videotron G.P..
C.P. 11078
Succ. Centre Ville
Montréal, Québec
H3C 5B7

Describe the situation and explain why you do not agree with the solution that was proposed.

Your inquiry will be handled within 48 hours of receipt by a specialized agent who will handle your request..

If you were not satisfied during the previous steps, you may file a complaint with The Commissioner for Complaints for Telecommunications Services (CCTS).
Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca, or call toll-free at 1 888 221-1687.

The CCTS does not handle complaints regarding cable television or Web hosting.