Videotron is committed to offering the best service to maximize the satisfaction of its customers. Should you wish to inform us of any dissatisfaction or complaint, please follow these steps so that we can address the matter as soon as possible.
Step 1: Call Customer Service
Call Customer Service at 1-88-VIDEOTRON or 514-281-1711.
Ask questions or explain the matter to the Videotron customer service agent who answers your call. Most problems can be addressed during this step. If you are not satisfied with the answer or the proposed solution, proceed to step 2.
Step 2: Speak with a supervisor
If you were not satisfied with step 1, you can request to speak with a supervisor who will promplty take you call or call you back within 24 hours if not immediately available. The supervisor will analyze your request and/or the proposed solution.If you are not satisfied with the answer or the proposed solution, you may proceed to step
Step 3: File a complaint online
If you were not satisfied in step 2, please complete the online form and choose "complaint" in the drop-down menu of the Products / Categories section.
Step 4: Write a letter to Videotron
If you were not satisfied in step 3 and you wish to file a complaint through the mail, please send it to the following address:
Succ. Centre Ville
Describe the situation and explain why you do not agree with the solution that was proposed.
Your inquiry will be handled within 48 hours of receipt by a specialized agent who will handle your request..
If you were not satisfied during the previous steps, you may file a complaint with The Commissioner for Complaints for Telecommunications Services (CCTS).
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca, or call toll-free at 1 888 221-1687.
The CCTS does not handle complaints regarding cable television or Web hosting.